‣ Where are you located?
Our rental site is located at 128 W Cordova Street, in beautiful Gastown.
‣ What are your hours?
We operate as a normal business, so 9-to-5. We can, however, make appointments outside of normal working hours.
‣ What is your contact information?
For general inquiries, you can send an email to info@thisiswily.com
‣ I have a company, and we would love to work with you. Can you help?
Thats what we are here for. You can always email us directly, but we suggest that you use the form, that can be found here.
‣ Do you have parking?
Unfortunately, because we are in Gastown, parking is limited. There is street parking, however. There is a loading bay, but it is by appointment only, so let us know if you are going to be needing a booking time.
‣ What is the process of renting your gear?
As we are currently working to build a seamless "Get Quote Now" option into our website, we currently have a couple options:
- You can email us with any gear you would like, and the duration you would like it for. Or,
- You can fill out our online form that can be found on the rental page.
‣ Its rental pick-up day, what happens now?
Drop by the rental site anytime after 3pm, with one form of government-issued ID, as well as a credit card to authorize a hold on equipment valued at $5,000 or less. You will also need to have payment for the rental period ready to go hwne you come to pick it up. After all the formalities are sqaured away, the gear is yours.
‣ How do I drop off the gear at the end of the rental period?
Rentals are due by 11am on the return date. If, for some reason, you are running late, please let us know at least an hour before the gear is due, otherwise we will have to charge you for an extra day.
‣ How do your rental prices work?
The prices you see are the "Day Rates", and are for a 24-hour period. Weekend rentals only count as 1.5x the day rate. If you are renting for a week, we follow industry-standard rates, and charge for only three days. Renting for a month will incur only a 10-day rate.
‣ What forms of payment do you accept?
We accpet all major credit cards (Visa, MasterCard, American Express, and Discover) for holds and payment, and PayPal and Interac E-Transfer for payments only.
‣ Do I get a receipt and invoice?
Absolutely. You will get both, along with a copy of your rental contract.
‣ Is your gear insured?
It sure is, but only for our use. When you rent gear from us, you either do so without insurance, which we don't recommend, or with your own insurance. Front Row Insurance is a great place to get film-specific insurance. We require proof of insurance for gear worth over $5,000. Anything under $5,000, and we will take a security deposit/hold, or waive the hold if proof of insurance is presented.
‣ What happens if the gear gets broken, or stolen?
If gear is broken, or gets stolen, we go through the insurance company to either get it repaired or replaced. If you opt to not have insurance for gear under $5,000 and gear is returned broken, or gets stolen, we will charge you for the cost of replacing or repairing the gear.
Please try to treat the gear with respect. There have been countless times on set when we are ready to through a finicky piece of gear out of the window, only to calm down, think logically, and come up with a workaround. This usually solves the problem. We suggest this approach, not only because it works, but also because we want to continue to offer great gear at unbeatable prices to talented filmmakers.
‣ Can I come check out the gear before renting?
For sure. Drop us a line at info@thiswily.com, and we will see if it works with our schedule. We love talking gear, hockey, and recent breaking news, and are always down for a cold one.
‣ Can you deliver gear to our set?
We can most certainly do that. Fees can range from $15 for anything in the downtown-area, and only go up the further out of downtown you are.
‣ I've been renting from you guys for ages, can I get a loyalty discount, or can I just buy your gear outright?
Of course! If you want to purchase anything, its always something we are open to discussing, so it never hurts to ask. The worst that will happen is that we say no, but at least we will always offer another solution. As for loyalty discounts, we will always be more than happy to reward loyal, and happy customers.
‣ Do you have a privacy policy?
We sure do. Its located in the footer of every page of the website for your viewing convenience. But also, here's a link for you: Privacy Policy.
‣ Where can I read the fine-print about your rentals?
Right here. If you have any questions, please don't hesitate to ask.